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FAQ

For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.
   

1.What is Reflexology?

Reflexology is a holistic zone therapy whose origin dates back to ancient Egypt and China approximately 2.5 thousand years BC.

There are pressure points on the base of your feet which correspond to each organ, gland, or structure in the body. By massaging these zones, we can reduce the tension built up all over the body, as well as affect those points where there is imbalance, leading to better balance within the body.

2. How does Reflexology Benefit the Body?

The primary benefit of reflexology is the release of tension in the body. This allows the recipient to feel completely relaxed. However by reducing tension, it has also been found to increase blood circulation, restore nerve function, and aid general wellness.

Since many illnesses are a result of stress, a reflexology session can provide benefits for a wide range of ailments including:

* Pain

* Stress

* Anxiety and depression

* Headaches and migraines

* Stiffness in the back or neck

* Sinus problems in the eye or nose

* Circulatory problems

* High blood pressure

* Indigestion

* Heartburn

3. What Massage styles are offered?

We offer mainly Asian finger Point Press and Oil styles of body massage. Other styles of massage include Shiatsu, Deep Tissue, Swedish Relaxation, Acupressure, and Tui Na.

If you have a preference, inquire the front desk about available styles of body massage when making a reservation.

4.What should I wear?

Generally you should be wearing comfortable clothing when you come into our Relax Lounge. For Foot Reflexology, it is best to wear loose pants that can be rolled up past the knee. Any comfortable clothing may be worn with Chair Massage, however tops that are loose around the arm areas are preferred to allow smooth arm rotation during the session. Body Table massage sessions are enjoyed under a cotton sheet, in your underwear or without clothing. So please come fully clothed in any comfortable clothing, and you will be able to change once you are in the body table rooms.

5.What about my comfort?

Your experience is your time, and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume or any other conditions, please tell your therapist immediately and we will accommodate your request.

6.What if I have special health concerns?

When making reservations, please notify the receptionist if you have high blood pressure, allergies, any physical ailments or disabilities, have been diagnosed or are being treated for any illness/disease, or if you are pregnant.There are a few services that should be avoided during pregnancy, specifically in the first trimester, but many that can be enjoyed. It is especially important to consult with your doctor before making a reservation with us. You must let your therapist know how far you are into your pregnancy so they can adjust the foot reflexology sessions to maintain the health and safety of you and your baby.

7. Sometimes I feel pain during Reflexology. Is that normal?

Generally reflexology is very relaxing. However, it can also be a little painful at times, and this is completely normal. This pain you will feel is a different sort of pain, one associated with great soreness, and often occurs when the therapist presses on one of your reflex points which corresponds to a body part that is experiencing significant imbalance. If you feel great discomfort, make sure to let your therapist know so they can adjust the pressure to meet your needs. Your enjoyment and comfort always comes first.

8. After-Session Experience and Recommendations

You may be among the majority who feel sleepy, calm, relaxed, or energized after a session, or among some others who experience nausea, unease, and soreness. In either case, these after-effects are common and considered a normal part of healing.

To supplement your healing process, you should drink plenty of fluids after a reflexology or massage session. In particular, we recommend drinking warm water which will facilitate the elimination of toxins and maintain hydration.

9. I'm coming late. What should I do?

If you find you are arriving late for your appointment, give us a call immediately so we can adjust to the change in your scheduled time.

Appointments that are over 10 minutes late may have to be cut short or rescheduled to avoid conflict with another appointment subsequently after yours. To avoid this situation, please arrive 10 minutes before your appointment time to sign in, use the restroom, get changed if you need to, and have ample time to settle into relaxation mode.

10. Parking and Transit

There is meter parking in front of our Relax Lounge along Broadway, and two parking spots in the back alley subject to availability.

The 99 B-Line, #9 and #17 busses stop right in front of our spa. We are also less than 2 blocks away from Broadway-City Hall Canada Line Skytrain.

11. Cancellation Policy

We require minimum 4 hours of notice for cancellations or changes to appointments. Oftentimes, we reserve specific staff members to meet your needs. With this policy, we are able to accommodate other guests who are waiting for your time slot, and allow the therapist to attend to another client.

We appreciate your understanding in this matter.

12. Payment and Gratuity

We accept cash, debit, Visa, Mastercard, ToeToSoul gift certificates, and ToeToSoul Membership cards. Gift certificates and membership cards are non-refundable.

Leaving a gratuity will always be appreciated by your therapist, but it is up to your discretion whether you would like to do so. It is customary to give 15-20% service tip and you are welcome to give more if you are very pleased with the service. You may leave the gratuity in cash, debit, or credit card at the time of your payment.